Terms of Service

What can you expect from me?

I provide a counselling service for sharing personal problem experiences, thoughts and feelings, in a safe, confidential (see privacy and confidentiality page for full details) comfortable environment without judgement and opinion. I will listen to you and help you navigate and process what is going on for you. I will also provide you with tools to help you continue to build on your self-awareness. 

If you need additional specific counselling help, I would always take the ethical position to provide you, the client, with opportunities to attain further help and provide suitable information to make those arrangements.

I have an extensive professional background working in multiple industries particularly my 20 year career in a public sector role and I have a wide variety of personal experiences in addition. I have worked as a counsellor for established Winchester based charities and this gives me the ability to listen to you with empathy and without judgement or opinion. 

Adult Counselling Therapy Ltd provides a one-to-one counselling service.

I have appropriate insurance cover for the counselling services I provide and the location of my practice room and I make every effort to ensure my services are ethically sound. 

My counselling service is for anyone over the age of 18.

What can I expect from you?

 I expect my clients to be respectful. 

I cannot see clients who are intoxicated (alcohol or drugs) - counselling will not be of any benefit to if clients are intoxicated in anyway during the therapeutic session. In these circumstances the full session fee will be charged but no session can take place.  

Each session is £60 (50 minute counselling therapy session) whether face to face or over video call. If an alternative rate is in place as part of a specific arrangement with a company or charity then that will be the fee to pay. Some companies and charities offer a number of paid-for sessions and will pay me directly so in those circumstances no fee will be charged to you. 

Clients who commit to regular sessions experience more momentum to their therapy and will likely benefit more fully from the process. A client can decided how many sessions they wish to have. I suggest a minimum of 6-12 sessions to start with, any less might not provide you with adequate time to make sound personal gains - Requirements for longer term counselling can be accommodated. 

Please remember to keep the appointments made.

How do I access this counselling service?

1. Request a FREE 15 MINUTE CONSULATION. Complete the online form on the 'contact page' by providing your contact details and a brief message, alternatively contact can be made directly via email to contact@adultcounsellingtherapy.co.uk. We will then make arrangements and have our call.  

2. I will send you a registration form for completion and return. The reason for this is so I am able to look after your welfare from the very outset (see 'Privacy and Confidentiality' page for further details on data management).

3. I will contact you. I will offer you a regular date and time for your sessions and send you a contract (working agreement). I will keep your details safe as per the policy (See 'Privacy and Confidentiality' page). 

4. How to Pay - The fee is payable at the start of each session - Please note - Adult Counselling Therapy Ltd has a NO CASH policy. Please make payment via the card machine at the therapy room, or I can send an online link via email if your sessions are online. I can provide an invoice for your records upon request.

5. I will then hold a session with you at the practice room or I will make contact with you at our agreed date and time via video call. The first session will include a review of the contract and I will ask you to complete an overview assessment form (Core10) which helps me further assess the current difficulties you are experiencing. The same form can be completed during our final session together to monitor the progress made.

6. Cancellations or missed appointments - if you wish to cancel an appointment, please allow a minimum of 24 hours notice otherwise the session fee will still be charged. If you miss two consecutive sessions and do not make contact, I will assume you no longer wish to continue therapy and I will make your time slot available to another client. If you are cancelling a paid-for session through an organisation, the same applies and I will not be able to offer you regular therapy sessions if those that are offered are not utilised. 

I will endeavour to give you reasonable notice of any sessions I need to cancel and there will be no charge to you for these cancellations.

No availability? - If I am able to support you through a counselling process, but I am unable to offer you a regular slot immediately, I can put you on a waiting list and contact you as soon as a place becomes free. You may then decide whether or not you still require the service. 

Contact between sessions - is limited to administrative issues, for example rearranging or cancelling appointments. For this purpose please use either email contact@adultcounsellingtherapy.co.uk - or Whatsapp. I will endeavour to respond within 1-2 working days, although this is not always possible. Please note I do not accept 'friend requests' from clients on social media.

Complaints - if for any reason you are unhappy with your therapy, please feel able to discuss this with me. Formal professional conduct complaints can be raised through the BACP (British Association for Counselling and Psychotherapy). 

Please note - this is not a crisis service. If you need to talk to someone urgently about a mental health related matter please call Samaritans 116123, NHS 111, or emergency service via 999 if required. 

Accessibility for those with impaired vision - I hope I have made the website accessible, clear and easy to read, as well as easy to navigate around. I have used larger than normal text to allow those with visual impairment to read the content more easily. I am more than happy to assist anyone who wishes to view this information in a different format or larger text, if required. 

Dyslexia friendly - where possible the text within this website is light on dark background and paragraphs are also left hand aligned, to aid those who have to manage dyslexia. 

Thank you for your interest in Adult Counselling Therapy Ltd.